Refunds

This policy covers payments made to Hajatan Ria: website projects, renewals and subscriptions.

Website projects

If you cancel before we start work, we refund your down payment in full. Work starts when we send you the first draft or design.

Once work has started, the down payment is not refunded, because it pays for work already done. You will not be charged instalments for stages we have not yet delivered.

If we cannot deliver what your written agreement describes, we refund what you paid for the part we did not deliver.

Renewals and subscriptions

You can cancel a renewal or subscription at any time before it renews, and it will not be charged again.

If you were charged for a renewal you did not want, tell us within 7 days and we refund it in full, as long as the new period has not been used. Fees we have already paid to third parties for you, such as a domain name renewal, cannot be refunded once the domain is renewed.

Payment mistakes

If you are charged twice or charged the wrong amount, we refund the difference in full.

Event tickets

Tickets bought on Hajatan Tiket are sold by the event organiser. Refunds follow the organiser's rules shown at checkout and Hajatan Tiket's terms.

• Hajatan Tiket terms

How to ask for a refund

Email halo@hajatanria.com with your name, the invoice or order number and the reason. We reply within 3 working days.

Approved refunds are paid within 14 working days: back to your card or e-wallet where Midtrans allows it, otherwise by bank transfer to an account in the payer's name. Your bank may take a few more days to show a card refund.

If something goes wrong, please contact us before opening a dispute with your bank, so we can sort it out quickly.

Contact

Questions about this page: halo@hajatanria.com.